Refund Policy

We want Heartuned to be genuinely useful. If something isn't right, tell us at support@heartuned.org or in the chat. We will try to fix it first, because most problems have a fix. If you still want your money back after that, inside the window below, you get it in full.

Approved refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank. Charges appear on your statement as HEARTUNED, billed by Aya Caps LLC.

If a charge looks wrong, please email support@heartuned.org before opening a dispute with your bank. We answer every message and can almost always resolve it faster directly — a bank dispute can take weeks and locks the payment while it runs.

If you do open a dispute, we will respond to your bank with the order record, and we will still honour any refund you are entitled to under this policy.

If your plan includes a free trial, you won't be charged if you cancel before the trial ends. You can cancel anytime from your account.

Tell us within 14 days of a membership charge what isn't working. We will try to fix it first. If you still want your money back, we refund that charge in full. After cancellation, your access continues until the end of the period you've paid for; we don't pro-rate partial periods beyond the 14-day window.

Tell us within 30 days of buying a one-time product what isn't working. We will try to fix it first. If you still want your money back, we refund it in full. A refund reverses any associated affiliate commission and revokes access to that product.

Charged twice for the same thing, or took an add-on on the day of your purchase that you never meant to buy? Tell us and we refund that charge straight away, with no fix to try first.

Email support@heartuned.org from the address on your account, or write in the chat, and tell us what you bought and what went wrong. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your provider.